- 9H/5 Ahmed Abdelazem from El Nasr Road, Maadi, Cairo, Egypt
- info@arabicss.com
- 02 25 866 866
#1 Solution To Enhance your Customer Service
We help you provide an exceptional customer service experience to your clients.
About Unified Number System
This SaaS system was developed for different businesses to enhance their growth level, increase their revenues and reduce their operational costs
ARABICSS Unified Number System is a SaaS model solution "Cloud Call Center"
Increase Revenue
Helps you increase inbound calls revenue stream through maximizing benefits of each call your business get
Decrease Costs
Plays massive role in decreasing monthly & annual operational costs of your business call center
Higher Retention Rate
Increasing customer retention rates and life-time value of customers are enhanced greatly
Have Full Vision & Control over your Contact Center
With Unified Number System, you have access to a comprehensive cloud call center and various tools that enable you to communicate with your customers in a proficient and efficient manner, regardless of your location, and at the most affordable prices.
Joints all your numbers into 1 number to maximize your customer’s ease of experience.
Providing multiple tools to handle your customer waiting time such as recorded messages, music, voice mails, new offers...etc
Providing very powerful dashboards and reports to be aware of each part of your business call center.
IVR & Welcome Messages
Never lose a customer! Provide recorded answer calls to your customers and distribute them to call center employees automatically
Call Recording
Achieve full management and quality level optimization through call recording and downloading at anytime
Call Forwarding
Distribute inbound calls throughout the system automatically to your employees during working hours
Work From Home
Reduce your operational costs! you can monitor call center from anywhere. Employee only needs an internet connection.
Dialing from Computer
Your employees can directly dial outbound calls from their computers.
Auto-Dialer
Automate your outbound calls through the auto-dialer that connect customer calls with live agent immediately
Get Detailed Notifications whenever a Call is Missed!
Monitor every missed/abandoned call and re-engage your customer and follow-up with your employees. The system provides very powerful dashboards and reports to be aware of each part of your business call center.
Pricing
Micro Package
Starting From
- ONE Active Agent
- Welcome Message
- Inbound Calls
- Call Recording
- Missed Call Telegram Notification
- IVR - Arabic only (+500EGP)
- IVR - English (+500EGP)
- Outbound Calls (+350EGP/agent)
- Extra Agent (+1000EGP)
Mini Package
Starting From
- TWO Active Agents
- Welcome Message
- Inbound Calls
- Call Recording
- IVR - Arabic only
- Multi-Queuing
- Missed Call Telegram Notification
- Advanced Reporting (+1500EGP)
- IVR - English (+500EGP)
- Outbound Calls (+350EGP/agent)
- Extra Agent (+1000EGP)
Pro Package "Most Popular"
Starting From
- THREE Active Agents
- Welcome Message
- Inbound Calls
- Outbound Calls
- Call Recording
- IVR - Arabic & English
- Multi-Queuing
- Missed Call Telegram Notification
- Advanced Reporting
- Spy/Whisper
- Auto-Dialer (+1500EGP)
- Extra Agent (+1000EGP)
- Outbound Calls > 3 agents (+350EGP/agent)